Frequently asked questions

Is My Payment Information Secure?
Without a doubt! Our payment processing system is completely impregnable. Our proficient Internet security technical team is wholeheartedly committed to ensuring that you enjoy a shopping experience that is both secure and free from any concerns regarding your payment details.
When Will I Receive My Items?
Once our team has processed your order within a period of 1 to 3 business days, you will receive an email from us that confirms the shipment of your items, along with relevant tracking information.
Can I Track My Order?
Yes, you certainly can! You will be provided with a unique tracking number right after your purchase has been successfully completed. This number will allow you to monitor the progress of your order at any time.
How Much Does the Shipping Cost?
The shipping cost is calculated based on the destination where your package will be delivered. You will be able to view the exact amount of the shipping cost on the checkout page after you have entered your shipping address information.
If I Order Multiple Items, Will They Be Shipped in the Same Package?
In general, multiple items are usually shipped in separate packages to ensure that each item is properly protected during transit and delivered in good condition.
What’s Your Return Policy?
If you are not satisfied with the product you have received, please feel free to reach out to our customer service department. We will spare no effort to address the issue and find a solution that meets your expectations.
What Are Your Contact Details?
Should you need to get in touch with us, please fill out the provided contact form or send an email to info@luckybuy.today. Our dedicated customer service representatives are always ready and willing to assist you with any inquiries or problems you may have.